Terms of Service

These Terms of Service ("Terms") govern your use of vitalityloungehealth.com (the "Site"), operated by Vitality Lounge ("we," "us," "our"). By using the Site you agree to these Terms. If you do not agree, please do not use the Site.

Eligibility

The Site and our services are intended for adults 18 years or older. By using the Site you represent that you are at least 18.

Not medical advice

Content on the Site — including articles, videos, service pages, and any responses from our team through the chat widget — is educational and informational only. It is not medical advice, diagnosis, or treatment, and it does not create a provider/patient relationship. A clinical relationship begins only after you meet with a licensed provider at Vitality Lounge and complete our intake and consent process. Always talk to a qualified healthcare professional before starting, stopping, or changing any treatment.

Consultations and booking

Booking a free consultation through the Site is a request to speak with us. It does not guarantee that any specific treatment, medication, or protocol will be offered. All clinical decisions are made by our licensed providers after evaluating your history and goals. Cancellation, no-show, and rescheduling policies are provided to you at the time of your consultation.

Testimonials and results

Testimonials, member stories, and outcomes shown on the Site are the experiences of individual clients. Results vary from person to person and are not a guarantee of what you will experience.

Intellectual property

The Site — including text, graphics, photography, video, trademarks, logos, and design — is owned by Vitality Lounge or our licensors and is protected by U.S. and international intellectual property laws. You may view and share the Site for personal, non-commercial purposes. You may not copy, reproduce, modify, distribute, or create derivative works from any part of the Site without our prior written permission.

Acceptable use

You agree not to:

• Use the Site to violate any law or the rights of others.
• Attempt to gain unauthorized access to the Site, our systems, or accounts.
• Introduce malware, scrape at scale, or interfere with Site operation.
• Submit false, misleading, or someone else's personal information.

Third-party services

The Site integrates with third-party services (for example, our CRM and scheduling partner GoHighLevel, Meta Pixel, and YouTube). We are not responsible for the content, policies, or practices of those services. Your use of them is subject to their own terms.

Disclaimers

The Site is provided "as is" and "as available." To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Site will be uninterrupted, secure, or error-free, or that any information on it is complete or current.

Limitation of liability

To the maximum extent permitted by law, Vitality Lounge and its owners, employees, providers, and affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, arising from your use of the Site. Nothing in these Terms limits liability that cannot be limited under applicable law.

Indemnification

You agree to indemnify and hold Vitality Lounge harmless from any claim arising out of your misuse of the Site or violation of these Terms.

Governing law and venue

These Terms are governed by the laws of the State of Ohio, without regard to conflict-of-law rules. Any dispute will be brought in the state or federal courts located in Cuyahoga County, Ohio, and you consent to their jurisdiction. Before filing a claim, please contact us at info@vitalitylounge.health so we can try to resolve it informally.

Changes to these Terms

We may update these Terms from time to time. When we do, we will update the effective date above and post the new version on this page. Continued use of the Site after changes means you accept the updated Terms.

Contact us

Vitality Lounge
2220 Superior Viaduct
Cleveland, OH 44113
(216) 202-4770 · info@vitalitylounge.health

This page is provided for transparency and is not legal advice. If you have questions about your rights, consult an attorney. See also our Privacy Policy.